Warranty

We offer a one‑year limited warranty against manufacturing defects on the following product categories, valid from the original date of purchase:

• Clothing
• Handbags and baby bags
• Backpacks
• Wallets and small leather goods
• Shoes
• Jewelry
• Eyewear (sunglasses and reading glasses only. Optical excluded)

Please note that this warranty does not cover damage caused by normal wear and tear.

If you need assistance, please contact our Customer Service team by email. We will be happy to help. Be sure to include your original proof of purchase (receipt, gift receipt, or order number), as it is required to process your request.

We offer a two-year manufacturing defect warranty from date of purchase (for California consumers, from the later of the original date of purchase or the date of delivery) on our watches. The limited warranty benefits are in addition to, and not instead of, rights provided by consumer law. In certain jurisdictions, including the European Economic Area (EEA), the United Kingdom (UK) and Switzerland (CH), consumers are entitled by law to remedies from the seller, free of charge, for lack of conformity of the goods. These legal rights typically last for at least two (2) years from the purchase and are not affected by this warranty. The national law of your country of residence may provide for stronger consumer rights.

This warranty does not cover any defect in materials and workmanship of battery, case, crystal, strap or bracelet; including plating on the case and/or bracelet, damage resulting from improper handling, lack of care, accidents, normal wear and tear or aging, water damage if care instructions for the product's water resistance levels (as marked on the product) were not followed.

If you need assistance, please contact our Customer Service team by email. We will be happy to help. Be sure to include the following as it is required to process your request.

• Photos of the item clearly showing the problem
• A copy of the proof of purchase , typically the original receipt, gift receipt, or online order number, however, other forms of proof may be accepted in accordance with local laws.

To set up your repair, visit https://services-us.fossilgroup.com/ . Quotes, invoices, and repair status updates will be sent via e-mail.

We suggest you send your timepiece by insured, traceable means and properly packaged to protect against damage during transit. Please do not send the product in the original packaging as the packaging will not be returned with the item. Please be aware that fossil group services is not responsible for any impact / shipping damage or lost items that may occur during transit. Please allow 2-4 weeks from the date your package is received.

Shipping and labor charge is waived in California for repairs covered by the warranty.