BUY ONLINE,
PICK UP IN STORE
NO, REALLY. IT’S THAT EASY!
Select a store near you,
then check out online.
Look out for an email from us
letting you know your order is ready.
Pick it up within 72 hours
and enjoy!
FAQs
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your purchase will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.
Orders will be set aside for up to 72 hours. Once the time window expires your order will automatically cancel and your item will be placed back in stock.
Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of Klarna's homepage, go to the order page and select "Pay Off Early".
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order which will need to be repurchased once arrived, as the original order would already have been canceled once it exceeded the 72‑hour window.
You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621) or you can live chat with Klarna's customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post. https://www.klarna.com/us/customer-service/.
In most cases, we cannot cancel or change an order once placed as processing begins immediately. All items are final sale— no returns or exchanges are accepted for those items.