Payment Options

We accept the following credit cards issued in the United States and select other countries: Visa, Mastercard, American Express, Discover.


We accept credit cards issued in the United States and not the following select countries: Afghanistan, Angola, Central African Republic, Cote d'Ivoire, Cuba, Ghana, Iran, Iraq, Democratic People's Republic of Korea, Liberia, Libya, Myanmar, Nigeria, Sierra Leone, Somalia, Sudan, Syria, Yugoslavia.


CREDIT CARD AUTHORIZATION

At the time you purchase, we preauthorize your order amount. This may result in a temporary hold on these funds in your account. For debit cards, these funds may remain in your account but be temporarily unavailable to use. For credit cards, you won't be charged but the amount may be temporarily deducted from your available line of credit. This authorization will be removed within 48 hours of your items being shipped.


We'll only charge you when your order ships. If your order is sent in multiple shipments, you will be charged per shipment.


Your bank controls the timing of authorizations and payments from your account. For details, check with your bank.


BILLING INFORMATION

For your security, your billing name, address, and phone number must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

You can use paypal to pay for your order on katespadeoutlet.com. Paypal enables you to securely send payments online with your credit card, debit card, bank account, or paypal account balance. Your credit card and bank numbers are never seen by us, plus you're 100% protected against unauthorized payments sent from your account. Paypal customer service representatives are available to assist you at 1-888-221-1161.

We accept Amazon Pay, simply select the option at checkout. You will be prompted to log in to your Amazon account to complete your purchase.

We accept Apple Pay, simply select the option at checkout. Apple Pay is an easy and secure way to pay when using your Apple mobile phone.

What is Klarna?

Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. The first payment will be taken from your credit or debit card when your order is shipped. The remaining three payments will be automatically charged to your card 14, 28, and 42 days later. To use klarna to pay for your purchase, choose Klarna in the checkout.

Monthly financing through Klarna issued by WebBank, member FDIC. Other CA resident loans made or arranged pursuant to a California Financing Law license. For further information click here.


What are the conditions to sign up for Klarna? To sign up, you will need

  1. A US-issued debit or credit card. Klarna currently accepts most debit and credit cards (i.e., Mastercard, Visa, Discover). Please note, prepaid cards are not accepted.
  2. To be 18 years of age or over.
  3. An sms-capable phone number.
  4. A US residential address.

What purchases are eligible for Klarna?

Purchases greater than or equal to $35 or less than or equal to $2500 are eligible for Klarna.


Can I pay before the due date for Klarna?

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay Off Early".


Will I still be charged if my order is cancelled?

No. If your order is cancelled, you will not be charged.


My email address is not correct. How can I change it for Klarna?

You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621) or you can live chat with Klarna's customer service agents 24/7 to request that your contact details be updated. Please quote your statement number if you have received a statement by post. https://www.klarna.com/us/customer-service/.


Will this affect my credit score?

When you choose to pay over four (4) interest-free payments, Klarna may perform a soft credit check. This type of credit check will not impact your credit score.


Can a kate spade new york gift card be used with klarna?

Yes. Kate Spade New York gift cards can be used with a Klarna purchase. If you use your Kate Spade New York gift card and still have a remaining balance, you can use Klarna to cover the remainder.


Can I use Klarna in Kate spade New york stores?

You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.


How can I reach Klarna?

You can reach Klarna customer service anytime by calling 844-KLARNA1 (844-552-7621), or download the Klarna app to manage your payments directly. https://www.klarna.com/us/customer-service/.

What is Shop Pay?

Shop Pay is an accelerated checkout option that allows you to save your payment and shipping information for faster, more secure transactions.


How Do I Pay With Shop Pay?

When you encounter the Shop Pay option during checkout:

  1. Click the "Shop Pay" button on the product page or in your cart 2. Enter your phone number or email address
  2. Verify your identity via SMS or email
  3. Complete your payment with your saved information
  4. Your order is processed immediately
    For returning customers, Shop Pay recognizes your information and provides an even faster checkout experience.

What are the conditions to sign up?

To use Shop Pay, you'll need:

  1. A valid debit or credit card (Visa, Mastercard, American Express, or other supported cards)
  2. An SMS-capable phone number for verification purposes
  3. A valid email address
  4. Your card must be activated for online purchases
  5. Billing information that matches your bank account (e.g., zip code must match billing address)

How Do I Return Items Paid For with Shop Pay?

We want you to be completely happy with your Kate Spade New York purchase. If you are not satisfied with your purchase, orders made with the Shop Pay payment method may be returned by mail or to a Kate Spade New York shop for a refund to the original form of payment. For refunds on these orders, items must be returned within 30 days of purchase. (Note: Items must be unused, unworn, and in good condition with original hangtags and packaging attached).


How Can I Reach Shop Pay?

For Shop Pay assistance:


What is Afterpay?

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. For some orders, you may use a pay-in-4 option to make four interest-free installments over six weeks while other higher value orders may qualify for a monthly payments option with interest.


How do I pay with Afterpay?

If your basket is eligible for 4 interest-free payments with Afterpay, you will be able to select Afterpay as a payment method during checkout. If you have an existing Afterpay account, you will be able to log in with your credentials. If you do not have an existing account, you may apply for one through Afterpay's application process.


What are the conditions for signing up?

For in-store shopping, you'll need to create an account, download the Afterpay app, and follow the prompts and eligibility checks to add the Afterpay Card to your digital wallet. For online shopping, you don't need to register prior to making your first Afterpay purchase. When you are making a purchase, simply choose Afterpay as your payment method at checkout. If it's your first time using Afterpay, you will provide payment details as usual to complete your purchase. Once your first order is approved, your Afterpay account is created. All you need to do is visit www.afterpay.com or download the Afterpay app to set up a password and you will be able to make future purchases using Afterpay by simply entering your login details during checkout.

 

To be eligible to use Afterpay you must:

  • Be an individual who is at least 18 years old
  • For pay-in-4 you must be a resident of the United States and reside within one of the 50 states or the District of Columbia;
  • For PayMonthly, you must reside in the United States, excluding residents of Hawaii, New Mexico, West Virginia, and Nevada.
  • Be capable of entering into a legally binding contract;
  • Have a valid and verifiable email address and mobile telephone number;
  • Provide a valid delivery address in the United States; and
  • Be authorized to use the Payment Method provided (US-issued debit or credit card)
  • Pass identity verification (Monthly Payments)
  • Pass identity and eligibility checks (Afterpay Card)

How do I return items paid for with Afterpay?

All items marked final sale cannot be returned or exchanged.


an I pay before the due date?

Yes. If you want to pay the outstanding balance of your purchase early, simply log in at the top of the page, go to the order page, and select "Pay off early".


Will I still be charged if my order is cancelled?

Cancellations are subject to our cancellation policy. To cancel your order, please contact us. Once we have confirmed the cancellation, Afterpay will update your payments accordingly and you can check the status of your payments anytime in your Afterpay app. Refund processing times vary and can take up to 14 days depending on your financial institution. To check the status of your refund, please confirm first we have updated your payments accordingly and check if you might have already been refunded to your original payment method. If 14 days have passed since the issue of credit and you are still missing your refund, please contact Afterpay for further support.


My email address is not correct. How can I change it?

To change your email address, follow these steps below:

 

Via the App:

  1. Log in to your Afterpay account
  2. Select the "My Afterpay" tab in the bottom right corner
  3. Scroll down and select "Profile details" under the "Account settings" heading
  4. Select the email address field and enter your new email address
  5. Enter the verification codes that are sent to your new email address / phone number.

Via the Afterpay website:

  1. Log in to your account
  2. Click the "account" tab in the top right-hand side of the page
  3. Under the profile tab, click the "edit" button next to your old email address
  4. Enter the verification codes that are sent to your new email address / phone number.
  5. Re-log in using your new email address and current password. All done!

Will this affect my credit score?

Afterpay may conduct a soft credit check for new customers when they first sign-up to use the platform. This soft credit check will not impact a customer's credit score.

Soft credit checks (also known as soft pulls or soft inquiries) are very common and will not affect credit scores, will not be visible to other lenders or creditors and may or may not be recorded in credit reports, depending on the credit bureau.

Afterpay takes a number of factors into account when making a decision to approve a new customer, a soft credit check is one of those factors.

Afterpay will also do a credit check if you use the Pay Monthly option while checking out. This is part of the assessment to determine your eligibility for this product, as well as the APR that can be offered.


How can I reach Afterpay?

You can reach Afterpay customer service by visiting this link or using the Afterpay App and tapping the Help button.