Customer Care
Outlet FAQ
What is kate spade outlet?
Katespadeoutlet.com is the only place online where you can purchase our authentic items. We occasionally offer special savings on limited products. We'll always list the length of the promotion and all prices are listed in U.S. Dollars, so you're always in the loop.
Are products sold online the same as products sold in Outlet stores?
Yes, products are (mostly) the same on-site and in-stores, making a seamless shopping experience for you. We also offer online exclusive styles only at katespadeoutlet.com.
What happened to "surprise" deals?
They didn't go away! You can find all the same deals on our site
under the "Deals" tab in the top navigation bar. Plus, you now have access
to even more styles and bigger promotions than ever before—
including our special, limited-time "Surprise Days" deals.
Make sure to sign up for text and email
to stay in the know on our latest offers.
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How much does shipping cost?
Shipping costs vary by method and location.
- Standard Ground (orders under $50 to continental U.S., Alaska, Hawaii, PO/APO/FPO): Free
- U.S. Territories: $20
- Canada: $15
We also offer two-day ($20) and next-day ($30) delivery within the continental U.S., Alaska, and Hawaii.
When will my order ship and how long will delivery take?
Orders ship Monday-Friday, excluding U.S. federal holidays. We do not ship on Saturdays and
Sundays.
Standard ground delivery within the U.S. typically arrives within 3–7 business
days once shipped.
Can I change or cancel my order?
Order processing begins immediately, so changes or cancellations are usually not
possible.
You may contact us at 877-850-1079, and we'll do our best to assist.
How can I check my order status?
Track your order by signing into your account or entering your order number, email address, and billing zip code here. You will also receive tracking information via email once the order ships.
What methods of payment do you accept?
Credit or debit cards, kate spade new york physical or e-gift cards, Paypal, Amazon Pay, Apple Pay, Klarna, Shop pay, Afterpay.
If I place an order, when will I be charged?
You may see a temporary authorization hold charge right after order placement, but you will not be charged until your order ships.
How do I apply a promo code?
You can enter the code in the 'apply promotions' box in your cart or step 2 of checkout.
Where can I use my gift card or e-gift card?
Our gift cards and e-gift cards are redeemable at katespade.com, katespadeoutlet.com, kate spade new york specialty and outlet shops in the United States.
What is the Kate Spade Outlet return policy?
All final sale items cannot be returned or exchanged.
What if my items are missing, damaged, or incorrect?
If your order arrives missing items or contains damaged or incorrect merchandise, please contact Customer Care at 877-850-1079 right away. If a replacement is available, we will send it at no charge and provide free return instructions for the incorrect or damaged item.
How long does a refund take?
Refunds are issued to your original payment method within 5-10 business days
after we receive your return.
Occasionally, it can take up to one full billing cycle, depending on your financial
institution's policy.
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877-850-1079 7AM - 11PM EST
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